Feedback and Complaints

You can help us improve our services. We welcome all positive feedback, compliments, suggestions, and complaints and support a culture of continually improving what we do.

Providing timely, appropriate, and fair outcomes to any feedback is how we can make improvements for you, our staff, and our service at St Louis Care.

For further information about St Louis Care Feedback and Complaints, please download our brochure:

Your feedback, compliments or complaint can be made by:

Phone
St Louis Nursing Home (08) 8272 3344
St Louis Home Care (08) 8332 0950
St Louis Homes (08) 8552 1461

Email all feedback to: [email protected]

Post
St Louis Care Reply Paid 83096
Parkside SA 5063

St Louis Home Care Reply Paid 86182
Marryatville SA 5068

Please consult the links for advocacy, feedback and complaints.

Aged Rights Advocacy Service
Phone (08) 8232 5377 email: [email protected]

Older Persons Advocacy Network
Phone 1800 700 600

The Multicultural Communities Council of SA
Phone (08) 8345 5266

Aged Care Quality & Safety Commission
[email protected] or phone 1800 951 822
www.agedcarequality.gov.au

Health & Community Services Complaints Commissioner
Phone 1800 232 007

NDIS Quality and Safeguards Commission
phone 1800 035 544
www.ndiscommission.gov.au/about/complaints

Disability Advocacy and Complaints Service of South Australia (DACSSA)
Phone (08) 7122 6030 or www.dacssa.org.au

If you are deaf, hard of hearing, and/or have a speech impairment, the National Relay Service can assist you in contacting St Louis Care.

You can contact the National Relay Service via: TTY: 133 677

Speak & Listen Number: 1300 555 727 Internet Relay: www.relayservice.com.au